True Broadband does not entertain refund of any amounts that may have been paid by the ‘subscriber’, for an Annual / Semi Annual / Quarterly / Monthly. Only in case of non-feasibility of a new connection, refund is made by True Broadband. The time for a refund to be affected is 4-6 weeks. True Broadband Service provides service discounts in line with TRAI policy on the same, on a case to case basis, as needed. In case of Billing disputes, True Broadband ‘subscriber’ is required to email their specific concerns to and the same will be addressed in 4-8 weeks, by way of a discount/ credit note passed in the account of the ‘subscriber’.